Voice Messaging CallPilot Portfolio

Nortel's CallPilot Unified Messaging combines voicemail, fax and e-mail into a single location that can be accessed from anywhere, whether over the Internet or by telephone. Nortel's CallPilot Unified Messaging allows your employees to be more productive and stay connected with customers and business affiliates, while reducing operating expenses.

Nortel's CallPilot Unified Messaging can be a crucial tool for today's enterprise business environment, and can help accelerate business success.

• CallPilot
  CallPilot is a unified messaging solution for medium-to-large businesses using Meridian 1 PBX or Meridian SL-100 phone systems, Communication Server 1000, and/or CPE Centrex systems.
• CallPilot Mini
  CallPilot Mini is a voicemail/Unified Messaging solution for small businesses using Meridian 1 Option 11C and Meridian Option 11C Mini PBX phone systems.
• Messaging 100
  Messaging 100 delivers a scalable and sophisticated messaging platform for small-to-medium-sized businesses that require up to 40 subscriber mailboxes and 9 hours of message storage. Applications include Call Center Basic, Unified Messaging, Networking, and an array of voice mail features.
• Messaging 100/150 Basic Contact Center
  Messaging 100/150 Basic Contact Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors.
• Messaging 150
  Messaging 150 delivers a scalable and sophisticated messaging platform for small-to-medium-sized businesses that require up to 300 subscriber mailboxes and 82 hours of message storage. Applications include Call Center Basic, Unified Messaging, Centralized VM/AA, Networking, and an array of voice mail features.
• Unified Messaging 2000
  Nortel Unified Messaging 2000 provides unified messaging to both enterprise and carrier environments supporting up to 1 million users per system.

Home Working Remote Gateway 9110 and 9115

Overview

Seamlessly extend your communications to remote users.

Remote workers using the Remote Gateway 9110 or 9115 can enjoy all the same functionality and features of Meridian 1, SL-100, Communication Server 1000 and Communication Server 2100 their co-workers have at the main office.

Utilizing IP Telephony running on broadband services such as DSL, cable modems, or other high performance IP broadband networks, Remote Gateway 9110 and 9115 provide full-featured voice communications between at-home workers and their headquarters site, while maintaining voice quality and reliability.

• Transparent Feature & Application Access - access to the full range of features and applications available on Meridian 1, Meridian SL-100, and Communication Server 1000, including CallPilot Unified Messaging and Optivity Telephony Manager.
• Secure - compatible with many different security models and can operate over a Nortel Contivity 100 for fully encrypted operation.
• Guaranteed Voice Quality - live calls switch to analog line if IP performance degrades.
• Flexible - supports traditional analog line, broadband IP connection, or both.
• Easy to Install and Support - requires no end-user retraining and follows similar programming of remote phones as local headquarters phones.
• Local Calling Feature - provides alternative access to local analog line for local calls.
• E911 Compatibility - E-911 calls routed correctly to the local analog line for fast local response.
• Scalable - supports up to 16 simultaneous users per slot. Multiple boards in a system can scale up to large installations.

Remote Gateway 9150

Remote Gateway 9150 is the first full-featured remote product to leverage the IP WAN to carry voice between remote offices and their headquarters. The primary route for voice connectivity to the Communication Server 2100, Meridian 1 and SL-100 can be over the packet or circuit-switched network depending on customer requirements and preferences.

Remote Gateway 9150 is a powerful option for extending cost-effective, high-quality communications to remote offices. It leverages investment in Meridian 1 and SL-100 systems by extending Meridian Digital Telephones and all their features to a remote site. High-value applications such as Call Pilot, Meridian Mail and Contact Center Manager Server at the main Meridian 1 site can be seamlessly shared by Remote Gateway 9150 users. This allows state-of-the-art features and functionality to be delivered to users at even the smallest remote offices.

• Actively monitors key QoS parameters on VoIP sessions.
• Dynamically switches calls from packet networks to circuit-switched networks if voice quality degrades.
• Seamlessly supports distributed call center agents to a small office from a single call center server
• BRI trunk connections support local inbound and outbound calls providing a "local presence" and toll savings
• Fully survivable if remote unit loses contact with Meridian 1 or SL-100

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