| Option Four - Remote |
Option 4
services provides a maintenance service for companies that need the
reassurance of cover and a rapid response when they have a problem but
would rather just pay for an initial remote fix or diagnosis with
hardware replacment.
Our Helpdesk fixes 89% of all reported faults remotely so this is a
very cost effective option for many of our customers.
What's Included?
Response Time: 1 Hour
Hours of Cover: 9am to 5pm, Monday to Friday
Remote maintenance engineering
System Back-ups
System Critical Cover: 24/7 365 days per year
Access to CRM (Customer Relationship Management)
Discount on Support Contract
Access to ETAS (Emergency Technical Advice Service)
Dedicated Business Relationship Manager.
Agreed discount on MRSP (Manufactures recommended sell price)
Hardware replacement