| Option One - Standard |
Option 1
or Standard Option was put together with the 9 - 5, Monday to Friday
office in mind.
Far from Standard, our Option 1 fulfils the Maintenance requirements of
majority of Businesses.
What's included?
Response Time: 1 Hour
Hours of Cover: 9am to 5pm, Monday to Friday
Onsite and remote maintenance engineering
System Back-ups
System Critical Cover: 24/7 365 days per year
Hardware replacement
Access to CRM (Customer Relationship Management)
Discount on Support services or a Support Contract
Access to ETAS (Emergency Technical Advice Service)
Dedicated Business Relationship Manager.
Agreed discount on MRSP(Manufactures recommended sell price)