Option Three service is for the operations that don't close. Normally system critical environments - Hospitals, Police and Fire stations or businesses with call centres working around the clock etc.

What's Included?

Response Time: 1 Hour
Hours of Cover: 24/7 365 days per year.
Onsite and remote maintenance engineering
System Back-ups
Hardware replacement
Access to CRM (Customer Relationship Management)
Discount on Support services or a Support Contract
Access to ETAS (Emergency Technical Advice Service)
Dedicated Business Relationship Manager.
Agreed discount on MRSP (Manufactures recommended sell price)

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