Option 2 or Standard Plus was put together for the businesses that need a few extra hours each week. We will provide cover for an extra 10 hours above the standard hours that Option 1 provides each week. How the extra 10 hours given are used is dictated by your business needs. If you require cover Monday - Friday 8am - 6pm or cover Monday - Saturday this Option is right for you.

What's included?

Response Time: 1 Hour
Hours of Cover: 9am to 5pm, Monday to Friday plus 10 hours
Onsite and remote maintenance engineering
System Back-ups
System Critical Cover: 24/7 365 days per year
Hardware replacement
Access to CRM (Customer Relationship Management)
Discount on Support services or a Support Contract
Access to ETAS (Emergency Technical Advice Service)
Dedicated Business Relationship Manager.
Agreed discount on MRSP (Manufactures recommended sell price)

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