| System Alarm Monitoring |
Monitoring
your systems health has never been easier with Meridian Options Alarm
Monitoring.
If your system develops an error, the fault reporting modem takes from
the systems comprehensive fault reports, passing it directly to our
monitoring centre, immediately logging and alerting our 24/7 helpdesk
from where our trained technicians will login to your system and
rectify the fault or dispatch an engineer. In the event of exchange
line errors we can notify your carrier on your behalf.
As all voice systems are running 24/7, and the working day is normally eight to ten hours five days a week, the largest part of most systems day is unmanned making that first thing Monday morning outage 37% more likely than any other time.
This makes Meridian Options remote monitoring an ideal add on
to any contract.
This service is greatly enhanced when taken in conjunction with our ECC
(external carrier coordination).
Alarm monitoring is part of our Remote Support package but can be taken as a standalone service.